5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that most security guard businesses are capable of providing the support that property supervisors want, but too often do not because of a lack of ongoing excellent control procedures.
Security guard businesses are unlike any seller a home manager usually hires. If you hire a painter, then you are able to see whether or not they do their jobs by looking at the walls. However, when you hire a security guard company, how often can you see whether the protector company is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it’s important to implement a method of verification and quality control to make sure that issues connected with the deficiency of performing these jobs don’t begin to happen.
In this article we will talk five (5) easy steps to improving your safety guard service and achieving what you picture as your ideal gate house security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that is being supplied by your security provider and inquire does it look adequate.
It is also the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another superb way to display whether the protector is a fantastic fit for your property is to perform a short”interview” to get a sense of the guard and to describe your expectations. This first conversation will tell you a good deal about what to expect from this shield and it gives you a chance to request a different shield if you feel it is necessary.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your website specific training resembles:
• Can it happen at your premises?
• Just how long is each officer trained?
• Just how long does the security firm double bank? (Double banks is the process of having a seasoned guard working at precisely the same time as the new guard.)
Determine the answer to each of the questions and be certain they fit with what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and your website specific training to acquire an understanding of what goes into preparing a shield to operate at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel their job isn’t significant and they begin to see themselves as not as a region of the security team. When guards don’t feel as part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are: Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re in your premises. These tracking systems permit the security guard company to track the time and log the activity of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the safety guard provider provides a way of earning certain each guard is secure and alert. By having guards check-in frequently together with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and alert is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your safety as you are not there. During these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to make sure they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be confident the adviser isn’t really a security guard company. If so, your audit is guaranteed to develop issues with your existing security guard company.